A markdown skill that teaches an AI agent how to answer employee questions about Paid Time Off (PTO), annual accrual rates, rollover limits, and sick leave, with built-in escalation workflows. It shows how to encode leave policies and Workday navigation steps into a self-service agent instruction file.
SKILL.mdis the skill: trigger description, policy matrix, Workday navigation paths, tone rules, and escalation behavior.example.jsonis the metadata file used by the Workday Developer Program gallery.
- Read
SKILL.mdand adjust the sample policy values (accrual rates, rollover caps, escalation email) to match your organization's employee handbook. - Add the skill to your AI agent or Copilot platform following your platform's skill setup.
- Test with the example questions at the bottom of
SKILL.mdbefore deploying to employees.
Keep the guardrails and escalation rules intact when you adapt it: an agent answering leave and medical questions should protect employee medical privacy and never approve unaccrued negative balances without manager sign-off.