|
| 1 | +--- |
| 2 | +layout: default |
| 3 | +title: Support Resources |
| 4 | +parent: Distribution |
| 5 | +nav_order: 3 |
| 6 | +--- |
| 7 | + |
| 8 | +# Support Resources |
| 9 | + |
| 10 | +Providing support for your plugin users. |
| 11 | + |
| 12 | +## Unraid Forums |
| 13 | + |
| 14 | +The [Unraid Forums](https://forums.unraid.net/) are the primary place for plugin support. |
| 15 | + |
| 16 | +### Creating a Support Thread |
| 17 | + |
| 18 | +1. Post in the **Plugin Support** section |
| 19 | +2. Use a clear title: `[Plugin] Your Plugin Name` |
| 20 | +3. Include in your first post: |
| 21 | + - Plugin description and features |
| 22 | + - Installation instructions |
| 23 | + - Requirements and compatibility |
| 24 | + - Known issues |
| 25 | + - Changelog |
| 26 | + - Links to source code |
| 27 | + |
| 28 | +### Forum Best Practices |
| 29 | + |
| 30 | +- **Monitor regularly** - Users expect responses within a few days |
| 31 | +- **Be patient** - Not all users are technical |
| 32 | +- **Update the first post** - Keep installation instructions current |
| 33 | +- **Document common issues** - Create a FAQ section |
| 34 | + |
| 35 | +## GitHub Issues |
| 36 | + |
| 37 | +If your plugin is hosted on GitHub, Issues provide structured bug tracking: |
| 38 | + |
| 39 | +### Advantages |
| 40 | + |
| 41 | +- Searchable history |
| 42 | +- Labels and milestones |
| 43 | +- Integration with commits and PRs |
| 44 | +- Markdown formatting |
| 45 | + |
| 46 | +### Issue Templates |
| 47 | + |
| 48 | +Create `.github/ISSUE_TEMPLATE/` templates for: |
| 49 | +- Bug reports |
| 50 | +- Feature requests |
| 51 | + |
| 52 | +## Documentation |
| 53 | + |
| 54 | +Good documentation reduces support burden: |
| 55 | + |
| 56 | +### README.md |
| 57 | + |
| 58 | +Include in your repository: |
| 59 | +- What the plugin does |
| 60 | +- Installation instructions |
| 61 | +- Configuration options |
| 62 | +- Troubleshooting steps |
| 63 | + |
| 64 | +### In-Plugin Help |
| 65 | + |
| 66 | +Consider adding help text directly in your plugin's settings page using the Dynamix help system. |
| 67 | + |
| 68 | +## Community Applications Integration |
| 69 | + |
| 70 | +When listed in CA, users can: |
| 71 | +- See your support thread link |
| 72 | +- Report issues through CA's interface |
| 73 | +- Access your documentation |
| 74 | + |
| 75 | +Ensure your CA template includes: |
| 76 | +```xml |
| 77 | +<Support>https://forums.unraid.net/topic/XXXXX-your-plugin/</Support> |
| 78 | +``` |
| 79 | + |
| 80 | +## Handling Common Issues |
| 81 | + |
| 82 | +### Installation Failures |
| 83 | + |
| 84 | +Guide users to check: |
| 85 | +- `/var/log/plugins/plugin-name.plg` for installation logs |
| 86 | +- Network connectivity for downloads |
| 87 | +- Unraid version compatibility |
| 88 | + |
| 89 | +### Plugin Not Working |
| 90 | + |
| 91 | +Ask users for: |
| 92 | +- Unraid version |
| 93 | +- Plugin version |
| 94 | +- Relevant log entries |
| 95 | +- Steps to reproduce |
| 96 | + |
| 97 | +## Version Support Policy |
| 98 | + |
| 99 | +Be clear about which Unraid versions you support: |
| 100 | +- Current stable release |
| 101 | +- Previous stable release (recommended) |
| 102 | +- Beta/RC versions (optional) |
0 commit comments