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docs: fix downgrade billing cycle FAQ answer#334

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danny/fix-downgrade-billing-faq
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docs: fix downgrade billing cycle FAQ answer#334
dannyneira wants to merge 3 commits into
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danny/fix-downgrade-billing-faq

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Summary

Fixes incorrect information in the "What happens when I downgrade during a billing cycle?" FAQ entry on the pricing FAQs page.

Changes

src/content/docs/support-and-community/plans-and-billing/pricing-faqs.mdx

  • Corrected that downgrades take effect immediately (the old copy said "at the end of the billing cycle")
  • Clarified that the prorated Stripe balance credit is based on time remaining in the cycle, not unused monthly credits
  • Added that the balance can be applied to future subscription payments or credit purchases, and is visible in the billing portal invoice history
  • Added that already-used credits carry over to the lower plan, and if usage has already exceeded the lower plan's monthly limit, new credits won't arrive until the next billing cycle

Co-Authored-By: Oz oz-agent@warp.dev

- Clarify that downgrades take effect immediately (not end of cycle)
- Explain prorated Stripe balance credit is based on time remaining, not unused credits
- Note that balance can be applied to future payments or credit purchases
- Add that already-used credits carry over; if usage exceeds lower plan limit, new credits wait until next cycle

Co-Authored-By: Oz <oz-agent@warp.dev>
@cla-bot cla-bot Bot added the cla-signed label Jul 14, 2026
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docs Ready Ready Preview, Comment Jul 14, 2026 11:40pm

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oz-for-oss Bot commented Jul 14, 2026

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@dannyneira

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Overview

This PR updates the pricing FAQ downgrade answer to state that downgrades take effect immediately and to explain prorated account balance behavior and current-cycle AI credit usage.

Concerns

  • The new lower-plan credit sentence says used credits "carry over," which can sound like credits remain available; it should say usage counts against the lower plan's limit.

Verdict

Found: 0 critical, 0 important, 1 suggestions

Approve with nits

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Comment thread src/content/docs/support-and-community/plans-and-billing/pricing-faqs.mdx Outdated
dannyneira and others added 2 commits July 14, 2026 17:37
…ng-faqs.mdx

Co-authored-by: oz-for-oss[bot] <277970191+oz-for-oss[bot]@users.noreply.github.com>
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