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Revise DRAC connection instructions in support doc #159

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Tom-Willemsen merged 2 commits into from
Mar 4, 2026
Merged

Revise DRAC connection instructions in support doc #159

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Revise DRAC connection instructions in support doc
GRyall Mar 2, 2026
e7c7483
Use intersphinx link
Tom-Willemsen Mar 4, 2026
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2 changes: 1 addition & 1 deletion doc/Providing-Support.md
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Expand Up @@ -101,7 +101,7 @@ There are a number of tips for [trouble shooting](#all_troubleshooting_links) al
- If they don't know the password, check that they are an instrument scientist with appropriate access to the information required. If they are not an instrument scientist ask them to contact their local contact to resolve this. If they are, add them to the appropriate group if they are the local contact for this experiment
1. Unable to connect to NDX via VNC
- Check ping to the NDX, and to the NDH
- If there are any issues with these pings, you can check DRAC. [Basic DRAC information here](https://stfc365.sharepoint.com/sites/ISISExperimentControls/SitePages/Getting%20to%20Instrument%20DRACs.aspx) and instrument [DRAC IDs here](https://stfc365.sharepoint.com/sites/ISISExperimentControls/Lists/Instrument%20Control%20Computers/AllItems.aspx). It is worth following the DRAC connections
- If there are any issues with these pings, you can check DRAC. Basic DRAC information is in the {external+sysadmin:doc}`systems administration manual <systems/NDH>`.
- If you are restarting via the DRAC, using `power cycle system (cold reboot)` should bring the system back
1. Wrong password entered too many times on anything other than NDX
- We can't resolve this
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